Twist Tale

Support

Help for stories, sign-in, Credits, and purchases

Sign in with Apple

Use the same Apple account you used when you created your Twist Tale account. If your session expires, sign in again and keep the app open while the pending story action is recovered. Never send your Apple password, identity token, session token, or screenshot containing credentials to support.

Creating and continuing stories

Choose a template or create a story, then select a continuation choice after each saved chapter. Saved chapters remain readable without Credits. A failed generation should not make you purchase again or create a duplicate request; reopen the story and use the app’s retry flow when it is available.

Chapter Credits

Eligible accounts receive five lifetime free Credits. Each successfully generated chapter costs one Credit. The server determines the authoritative balance; a temporary loading or network error is not proof that a Credit was lost or refunded.

Purchased Credit packs are one-time consumables. Purchased Credits do not expire while the account remains active. Purchases are tied to the authenticated Twist Tale account and cannot be moved by sending an account identifier to support.

Purchases and missing Credits

After Apple confirms a purchase, Twist Tale verifies the transaction and delivers Credits before finishing the transaction. If a purchase is pending or delivery fails, do not buy the same pack again. Reopen the app when the service is available so the unfinished transaction can be recovered safely.

If Credits do not appear after a confirmed purchase, note the approximate time, product pack, app version, and whether Apple shows the purchase as completed. Contact support without sending a password, token, or complete signed transaction payload. Apple may also provide purchase and refund support through its normal App Store channels.

Failed chapter generation

If the app says that a chapter could not be generated, your saved content should remain available. Check your connection, keep the story open, and use the existing retry action once. If the app reports that settlement is still pending, do not assume the Credit was lost or refunded and do not start a new story to work around it.

Saved stories

Saved stories are kept locally on your device and are associated with the signed-in account where available. During an active generation or recovery operation, the service may also temporarily retain server-side generation records so it can deliver or recover the requested chapter. Signing out is not the same as deleting an account. Do not delete the app or clear its storage while troubleshooting unless you understand that local stories may be removed.

Account deletion

Account deletion is not currently available while the service completes its deletion-readiness work. You may email support with an account-deletion question or request, but a support email is not a completed deletion and support cannot promise deletion while the in-app operation is disabled. When the feature becomes available, Settings will explain that account data and locally owned stories are permanently removed, remaining Credits become unusable, and no automatic refund is provided. Re-registering will not restore old Credits or provide another lifetime free allocation.

Contact support

Email littlelucktoday@protonmail.com with “Twist Tale support” in the subject. Please include a short description, approximate time, app version, and whether the issue concerns sign-in, a story, Credits, or an Apple purchase. Do not include passwords, JWTs, Apple identity tokens, or complete transaction JWS payloads.